Shipping policy

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📋 AlignForm™ USA

Shipping Policy

This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

🗓️ Last updated: April 19, 2026
📦 Order Processing

Orders are typically processed within 1 to 3 business days after payment is successfully received. Processing times may be longer during holidays, promotions, or periods of high order volume.

You will receive a confirmation email after your order is placed, and a separate shipping confirmation email once your order has been shipped.

🚚 Shipping Times

Estimated delivery times vary depending on your location, carrier conditions, and product availability.

  • Processing time: 1 to 3 business days
  • Estimated transit time: 5 to 12 business days in most cases
  • Total estimated delivery window: typically 6 to 15 business days

Please note that these timeframes are estimates only and are not guaranteed.

🌍 Delivery Delays

Shipping delays may occasionally occur due to factors outside our control, including carrier delays, customs processing, weather conditions, holidays, supply chain interruptions, or inaccurate shipping information entered at checkout.

We appreciate your patience if a delay occurs and will do our best to help track and support your order.

📍 Shipping Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. If an incorrect or incomplete address is entered, shipping delays or delivery issues may occur.

If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee changes can be made once the order has been processed or shipped.

🔎 Tracking Information

Once your order has shipped, tracking information will be sent to the email address used at checkout when available.

Please allow some time for tracking updates to appear after shipment, as carriers may take time to scan and update package movement.

📬 Lost, Stolen, or Delayed Packages

If your tracking shows delivered but you have not received your package, please first check around your delivery location, with neighbors, or with your local carrier.

We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier, unless otherwise required by law. However, if you contact us, we will still do our best to assist you in reviewing the shipment status.

💸 Shipping Costs

Any shipping charges shown at checkout will be displayed before you complete your purchase. Shipping costs, if applicable, are non-refundable unless the issue is caused by our error or required by law.

↩️ Returns and Delivery Issues

If your item arrives damaged, defective, or incorrect, please contact us promptly so we can help. Return, replacement, or refund eligibility is governed by our Return & Refund Policy and 30-Day Guarantee where applicable.

✉️ Contact

If you have any questions about shipping, delivery status, or order support, please contact us using the details below.

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Mailing Address
1013 Northway St, Syracuse, NY 13224, United States